Privacy policy

Privacy Policy
Purpose of using information
Your personal information is only used for the following purposes:
  • Assist in placing your car and supplying car for you.
  • Contact you in for the marketing purpose of Halong Express Travel.
  • Improve service quality and customer support.
  • Resolve incidents and disputes arising out of use of the service on the website.
  • Provide information to law enforcement agencies upon request.
The scope of information use website uses the member information provided to:
  • Sending notices on information exchange activities between members and Halong Express Travel.
  • Prevent activities that destroy user accounts of members or activities that tamper with members.
  • Communication and resolution with members in special cases.
  • Do not use the member's personal information other than for the purpose of verification and contact related to the booking and delivery of the vehicles.
  • In case of legal requirements: online trading platform is responsible for providing personal information members when requested from judicial agencies, including: procuracy, court, a police officer investigates any law-breaking acts committed by a member. Also, no one has the right to infringe on the member's personal information.
Automatically record session data
We automatically log general information about your computer and connect your computer to the Internet, which we call it "session data." Session data includes things like device information, IP address, operating system and browser software information, and all activities performed by users while using HaLong Express Travel website. IP address is a number that allows computers connected to the Internet, such as our web servers, to know where to send data to users, such as the pages of the site that users want to see. We collect session data because it helps us diagnose problems with our server and allow us to better manage our system. It is possible to determine from an IP address the ISP's Internet service provider (ISP) and the approximate geographical location of their connection point.

Company uses and executes cookies
The company uses cookies for the following purposes:
  • When customers log into the authentication service, the system will reference the information that customers register, to be able to provide customized services for each customer.
  • To display the most relevant content on the website of other companies based on the content that interest customers as well as the situation on the website of the company.
  • To investigate the number of users, visit the company's website.
  • To improve the service of the company.
  • From the point of view of information security, to remind users to re-enter the password (confirmed) when they used for a while. The storage company, and the Company's Cookie Reference, through a third party that provides a service based on a trust contract that sends advertising information to third parties providing services.
Information storage time
Member's personal data will be archived until canceled or self-signed and canceled. Left in all cases personal information members will be kept confidential on server.

Address of the unit collecting and managing personal information
Halong Express Travel Vietnam Limited
Head office: No.47, Group 2 Zone6A, Hong Hai Ward, Ha Long City, Quang Ninh Province.

Complaint handling mechanism involves the personal information of the customer
Halong Express Travel will be the intermediary to receive complaints of customers. When detecting a violation, the car rental owner, the car owner can send complaints to Halong Express Travel immediately. We will review and assist with working directly with the competent state authority, providing necessary information for the complaint.
In cases where information systems are compromised, Halong Express Travel will inform the relevant authorities within 24 (twenty four) hours after the detection of the problem.

Halong Express Travel pledges not to sell or otherwise share your personal information for any purpose that violates its commitment to this privacy policy.
Halong Express Travel will get the customer's information when really needed. You can go to without having to provide personal information to access as anonymous and we can not know you.
If you have any questions or comments regarding Halong Express Travel's privacy policy, please contact us by email:
We may change or supplement this privacy policy from time to time. Any material changes in the way HaLong Transport uses personal information will be described in future versions of this privacy policy. Privacy policy changes will apply to the information collected from the date we post the revised privacy policy, as well as to existing information held by us. If any proposed change is unacceptable to you, you may request that we remove your personal information from our records by e-mailing Of course, you may always submit concerns regarding our privacy policy or our privacy practices via email by clicking on the same link. Please reference the privacy policy in your subject line. You can also write to us at any of our offices stated in our contact us section.


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